When you see a "Too Many Requests" message appear when you attempt to log into the Tradovate platform, see a blank workspace, cannot place / modify an order, or exit a position, please call the Tradovate support line immediately: 312 283 3100. Let us know of this issue and provide your username so can reset the request limits for your user.
A Request is a ping to our server, which can involve anything from logging into the Tradovate platform, opening modules, and placing / modifying orders. We have limits in place to protect us and our servers from receiving too many requests in a short period of time.
Your Request Limit will reset itself after a sixty-minute cool-down period.