Why is my account on Liquidate-only Mode?
Tradovate's Compliance team will perform sweeps of approved account applications and occasionally will request additional documentation or additional information from a customer to be in compliance with government and industry regulations.
When this request is made, the customer will have two weeks to satisfy the request. If the requested documentation is not submitted and approved by the deadline, a customer's account will go into "Liquidation-only Mode". This means that the account will only be permitted to place orders to liquidate existing positions, and will not be able to establish new positions.
How can I get out of Liquidate-only Mode?
To get out of Liquidate-only mode and regain full access to your account; you will need to determine what documents / information is needed, and then submit those to Tradovate by following the steps outlined in this article.
After submitting the requested information, our New Accounts team will process the information and you will receive an update by email once the account is approved, or if further clarification is needed.